Effective Date: January 1, 2025

At Purr&Plush Co., we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you visit our store, create an account, or make a purchase, we may collect:

• Name and contact information (email address, shipping and billing addresses)
• Payment information (processed securely through Shopify Payments and PayPal)
• Account credentials (username, password)
• Order history and preferences
• Communication records when you contact us

Automatically Collected Information

We automatically collect certain information through cookies and similar technologies:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Analytics data through Google Analytics and Shopify Analytics

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders through our print-on-demand partner Printify
• Manage your account and provide customer service
• Send order confirmations, shipping updates, and important notices
• Send marketing emails (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Printify: We share order and shipping information to fulfill your custom cat-themed products. Printify operates fulfillment centers in the United States and Germany, from which your orders are produced and shipped.
• Shopify: Our e-commerce platform processes your data to operate our store
• Payment Processors: Shopify Payments and PayPal process payment information securely
• Email Service Providers: For sending newsletters and order updates (with your consent)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Unsubscribe from marketing emails
• Request a copy of your data
• Object to certain processing activities

To exercise these rights, contact us at info@purrandplush.shop

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings.

7. International Data Transfers

As we serve customers worldwide, your information may be transferred to and processed in multiple countries:

• Vietnam: Where our company is incorporated and customer service is managed
• United States and Germany: Where our fulfillment partner Printify operates production facilities and ships orders
• Other countries: Where our service providers operate

We ensure appropriate safeguards are in place for all international data transfers in accordance with applicable privacy laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Purr&Plush Co.
Ocean Park, Hanoi, Vietnam
Email: info@purrandplush.shop

Last updated: January 1, 2025