Terms & Conditions

Effective Date: January 1, 2025

Welcome to Purr&Plush Co.! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our custom cat-themed print-on-demand products. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. About Our Business

Purr&Plush Co. is a Vietnam-incorporated company specializing in custom cat-themed blankets, pillows, and pillow cases/shams. We operate as a print-on-demand business, partnering with Printify to fulfill orders worldwide.

Company Information:
Purr&Plush Co.
Ocean Park, Hanoi, Vietnam
Email: info@purrandplush.shop

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

3. Eligibility and Account Requirements

You must be at least 18 years old to use our services and make purchases. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

If you create an account, you are responsible for:

Providing accurate and complete information
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

4. Products and Services

Print-on-Demand Products

All our products are made-to-order through our fulfillment partner Printify. This means:

Products are created only after you place an order
Production typically takes 2-7 business days before shipping
Each item is individually crafted, which may result in slight variations
We cannot modify or cancel orders once production has begun

Product Information

We strive to display accurate product information, including colors, sizes, and descriptions. However, we cannot guarantee that your device's display will accurately reflect actual product colors.

5. Ordering and Payment

Order Process

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline any order at our discretion.

Pricing

Prices are displayed in USD for most customers and in EUR for European Union customers. All prices include applicable taxes where required. Prices may change without notice, but changes will not affect orders already placed.

Payment Methods

We accept payments through Shopify Payments and PayPal. Payment is required at the time of order placement.

6. Returns and Exchanges

For detailed information about our returns and exchanges policy, including eligibility requirements and the return process, please refer to our dedicated Returns & Exchanges page.

7. Intellectual Property

Your Content

When you upload designs or images for custom products, you represent that you own or have the right to use such content. You grant us a license to use your content solely for producing and fulfilling your order.

Our Content

All website content, including designs, logos, and text, is owned by Purr&Plush Co. and protected by copyright and trademark laws. You may not use our content without written permission.

Third-Party Rights

You agree not to upload or order products featuring:

Copyrighted material you don't own
Trademarked content without permission
Offensive, illegal, or inappropriate content
Content that violates third-party rights

8. Prohibited Uses

You may not use our services to:

Violate any laws or regulations
Infringe on intellectual property rights
Create products for resale without authorization
Upload malicious code or attempt to hack our systems
Harass or abuse our staff or other customers

9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim will not exceed the amount you paid for the specific product
We are not liable for indirect, incidental, or consequential damages
We do not guarantee uninterrupted or error-free service
Our liability is limited to product replacement or refund

10. Indemnification

You agree to indemnify and hold harmless Purr&Plush Co. from any claims, damages, or expenses arising from:

Your use of our services
Your violation of these Terms
Content you upload or submit
Your violation of third-party rights

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Termination

We may terminate or suspend your account and access to our services at our discretion, without notice, for conduct that violates these Terms or is harmful to our business or other users.

14. Governing Law and Disputes

These Terms are governed by the laws of Vietnam. Any disputes will be resolved through binding arbitration in Hanoi, Vietnam, except where prohibited by local law.

For customers in the European Union, you retain the right to bring disputes in your local courts as provided by EU consumer protection laws.

15. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or supply chain disruptions.